CX and e-commerce: How to do better at every stage of the customer journey

A webinar by MONI, Magento and dotdigital offers advice on how brands can do better to capture sales at every stage of the customer journey.

Forward-looking companies are investing heavily in e-commerce capabilities, and this is set to grow in the next 12 to 24 months, according to digital marketing specialist, Cheryl Man during a recent webinar hosted by MONI.

As the COVID-19 pandemic pushes more shoppers online, the Hong Kong-based digital brand experience agency predicts this consumer behavioural shift will result in permanent changes, that will have lasting effects for Asia’s e-commerce ecosystem.