A Canadian business that is fast rolling out big new stores in an era of growing e-commerce says physical retail isn't dying, but shops have to be truly amazing both online and offline if they're to survive.
"You've all seen the headlines: retail apocalypse, retail meltdown, the death of retail. It's enough to give a retailer a need for therapy," said Jerry Storch, CEO of the Hudson's Bay Company (HBC), North America's oldest company. "What is going on?"
