Bikes or bots? Why HomeServe puts employees first

HomeServe, the UK insurance company, received a massive fine back in 2014; to rehabilitate, the brand understood that the problems began within the organisation, so it set out to fix itself.

Making HomeServe a place people want to work has been central to turning the company around following a low point in 2014 when the home emergencies and repairs group was fined a record £30.6m for mis-selling insurance policies and mishandling c