A-HA: How to really move from a cost centre to a knowledge centre

Peter Harris
Colmar Brunton Australia, Australia


Market and social research will not be truly valued within business until the consumer is firmly at the centre of commercial and government decision-making. The way research is now conducted makes putting the consumer truly at the centre virtually impossible.

A new model is required where all partners of the marketing services and product/programme development team can observe and shape ongoing conversations with consumers by using online communities. As managers of the two-way dialogue with consumers, the market research profession gains profile within business whilst building stronger word of mouth marketing, and brand advocacy.

The ideas outlined in this paper will seek to improve the profitability, profile and value of market research agencies across Asia.